Truist Bank International Transfer: Exchange Rates, Fees, and Transfer Times
Author: April Summers
Editor: Artiom Pucinskij
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Truist Bank comes with hefty fees and long waiting times for international transfers.
An international transfer with Truist Bank comes with a flat fee of $60 per transfer, a $20 receiving fee, a ~3% - 6% exchange rate markup, and can take up to 5 business days to process.
If you were to send $1000 to Spain, it would cost you up to $125.00 vs $10.36 with a money transfer service such as Wise.
You can send money abroad with Truist Bank, but we'd recommend using it to deposit money into a Wise account and send it from there.
Truist Bank for international wire transfers
Here’s a quick overview of how Truis Bank compares to money transfer services.
Transfer type | Truist Bank | Money Transfer Companies |
|---|---|---|
Sending fees | $65 | $0 - $20 |
Receiving fees | $20 | $0 |
Exchange Markup | ~3-6% | 0% - 2% |
Transfer Times | 3-5 business days | Instant - 3 business days |
Payment Methods |
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Compare now to get the best transfer rate
You can send money using your Truist account through a money transfer provider to save on fees. Fill in the form to get the most out of your transfer.Scoring Truist Bank
We’ve looked at and analyzed the exchange rates, transfer costs, support, and online user reviews. Here’s a quick summary of the top highlights and drawbacks.
- The merger of two well-established brands: Truist Bank is the result of a merger of two major financial institutions, so we can expect reliable, secure financial products from this brand.
- ATM access: Truist customers have access to both SunTrust and BB&T ATMs across the United States with no fees for cash withdrawals.
- Expansive branch network to help customers initiate transfers quickly.
- Limited information available: Currently, the Truist website does not have a huge amount of information on the types of accounts on offer to new customers, nor about sending international wire transfers, so we can’t reliably compare this bank at this point in time.
- Transfer fees: Truist Bank fees are much higher than the average bank. Incoming international transfers will cost you $20 and sending money abroad will cost you $65.
- Not transparent rates: There’s no clear information on the exchange rates post-merger.
Truist Bank fees and exchange rates
Fees and rates
When it comes to international transfers with high-street banks, there are two main fees you need to be aware of, mainly:
Transfer fees: a fee you pay for sending (and sometimes receiving) international wire transfers. These are usually fixed fees that are clearly displayed.
Exchange rate markup: an additional percentage added to the “real” exchange rate you see on Google or our currency converter.
Exchange rates
There’s no clear information on the exchange rate markup offered by Truist Bank post-merger.
We know that the average exchange rate for a high street bank can vary between 3-6% based on our internal data.
In the past, Truist Bank had clearly stated that their exchange rate is 3%, but since then, the page explaining the rates has been completely removed.
Even with a 3% markup, you will be overpaying compared to Wise’s 0% markup. However, it is cheaper than using other high street banks such as Wells Fargo (6% markup) or NFCU (5% markup).
Can you exchange money for what it’s actually worth?
Here’s a summary of average user reviews in terms of exchange rates for the past year.
International transfer fees
Truist Bank also charges fees for international and domestic transfers. Truist Bank charges $65 for sending money abroad, and $20 for receiving money into your account.
We’ve put together this table to summarize their fees:
Transfer Type | Truist Bank Fee |
|---|---|
Sending international transfer | $65.00 per transfer |
Receiving international transfer | $20.00 per transfer |
Sending domestic transfer | $30.00 per transfer |
Receiving domestic transfer | $15.00 per transfer |
Sending book transfer | $5.00 per transfer |
Receiving funds transfer | $5.00 per transfer |
To give you an idea of how much you'd be paying, this is how Truist international transfer fees stack up against the competition.
Let’s assume you’re making a $1000 transfer from the US to a bank via wire transfer to an account in the following countries:
Country | Truist Bank Fee | Wells Fargo | Wise |
|---|---|---|---|
$65 + ~3% markup | $30 + ~6% markup | $10.79 + 0% markup | |
$65 + ~3% markup | $30 + ~6% markup | $13.16 + 0% markup | |
$65 + ~3% markup | $30 + ~6% markup | $10.36 + 0% markup |
Here’s a summary of average user reviews in terms of transfer fees for the past year.
Transfer speed
Transfer speed
For international transfers made via the SWIFT network, the recipient typically receives funds within 3-5 business days.
Wire transfer requests submitted before 6 pm ET will be processed on the same day.
When it comes to speed, users seem to not care much, which is evident by the lack of online reviews.
Transfer limits
Transfer limits
Truist Bank doesn’t explicitly state the transfer limits for international transfers. Instead, it is reviewed on a per-transfer basis.
Here’s a breakdown of their transfer limits:
Online and mobile transfers: $5,000 per transaction and $10,000 per day.
External transfers: $5,000 per transaction and $10,000 per day.
Wire transfers: Limits may vary and specific details can be found by contacting Truist customer service.
Here’s a summary of average user reviews in terms of transfer limits for the past year.
Product offering
Product offering
Mobile App
Truist Bank has an app called Truist Mobile, which now has over 1m downloads on the Play Store and 780K on the App Store. It is rated as 4.7 and 4.8 on both stores.
The app offers all the usual features you get with a digital banking account, including making international and domestic transfers.
Foreign currency exchange
Truist Bank offers foreign currency exchange services for international money transfers.
However, you should check Truist exchange rate margins on the same day before you make the international money transfer.
Here’s how other users have rated the product features offered by Truist Bank.
Ease of use
Ease of use
Ease of use and convenience are a must for any bank, especially if you’re using it day-to-day. Here’s a summary of user reviews regarding their product features.
Customer service
Truist Bank offers multiple support options, including:
Phone support: Customers can reach Truist's customer service by calling the dedicated phone numbers for various services such as general banking inquiries, credit card support, and mortgage support. Available 24/7 for general banking.
Online chat: Truist offers an online chat option for quick assistance through their website. This service connects customers with a live representative for immediate support.
Email support: Customers can send inquiries via email for non-urgent matters. Truist Bank typically responds within a few business days.
Mobile app support: Truist's mobile app includes a support feature where customers can send messages, find answers to frequently asked questions, and access account services.
In-person branch support: Customers can visit any Truist branch for face-to-face assistance with their banking needs. Branch hours may vary by location.
Social media support: Truist provides support through its official social media channels, including Twitter and Facebook, where customers can send direct messages or post inquiries.
Online banking support: Truist's online banking platform offers a support section with FAQs, troubleshooting guides, and secure messaging for account-specific help.
Secure message center: Through Truist's online banking portal, customers can send secure messages directly to customer service for assistance with their accounts.
Automated phone service: Truist offers an automated phone system for customers to check account balances, recent transactions, and other basic services without speaking to a representative.
ATM support: Truist ATMs provide on-screen help and support for transactions, including a customer service hotline for more complex issues.
Here are the details on how to contact Truist Bank customer support.
Support option | Truist contact details |
|---|---|
Phone support | General: 1-800-226-5228, Credit Cards: 1-844-487-8478, Mortgages: 1-800-827-3722 |
Online chat | Available on Truist's website |
Email support | Accessible through Truist's website contact form |
Mobile app support | Support feature within the Truist mobile app |
In-person branch support | Visit the local Truist branch (hours vary) |
Social media support | X: @TruistBank and Facebook: @Truist |
Online banking support | Support section on Truist online banking portal |
Secure message center | Available through Truist online banking portal |
Automated phone service | General: 1-800-226-5228 |
ATM support | On-screen help and customer service hotline provided at ATM locations |
Similarly, here’s an overview of how other users see customer service at Truist Bank.
Safety and trust
Safety and trust
When it comes to safety, Truist offers the following security features for its customers:
Multi-factor authentication (MFA): Adds an extra layer of security by requiring multiple forms of verification.
Fraud monitoring: Continuous monitoring for suspicious activities and transactions.
Encryption: Uses advanced encryption to protect data in transit and at rest.
Secure login: Features like biometric login (e.g., fingerprint or facial recognition) for added security.
Account alerts: Real-time notifications for account activity and potential security breaches.
Secure messaging: Encrypted communication channels for exchanging sensitive information.
Identity theft protection: Offers services and tools to help detect and prevent identity theft.
Regular security updates: Frequent updates to software and systems to address new security threats.
Password management: Guidelines and tools for creating strong, unique passwords.
Customer education: Resources and tips for customers on how to protect their accounts and personal information.
Here’s a summary of average user reviews in terms of security for the past year.
Customer feedback
Customer feedback
ANALYSIS OF USER REVIEWS
Customers particularly like the helpful and knowledgeable staff at Truist Bank, particularly when opening new accounts or handling complex situations.
The online banking format is praised for its user-friendliness, and the overall customer experience is described as excellent.
Some long-term customers have had positive experiences with Truist, citing the bank as solid and reliable compared to other major banks.
However, many users report significant issues with account management and customer service.
Including locked accounts due to perceived fraudulent activity, difficulties in resolving these issues, and delays in accessing funds.
The transition from SunTrust to Truist has also caused frustration for some long-term customers, leading to a decline in service quality.
Finally, problems with debit card activation and fulfillment of promotional offers have resulted in many negative experiences.
Here's a summary of average user reviews so far this year.
Jan 24 | Feb 24 | Mar 24 | Apr 24 | May 24 | Jun 24 | Jul 24 | |
|---|---|---|---|---|---|---|---|
International Transfers | 0 | 0 | 0 | 0 | 1 | 1 | 5 |
Fees | 1 | 0 | 1 | 1 | 1 | 1 | 1 |
Exchange Rates | 1 | 0 | 1 | 1 | 0 | 0 | 1 |
Speed | 0 | 1 | 2 | 3 | 1 | 0 | 0 |
Limit | 1 | 0 | 0 | 0 | 1 | 1 | 1 |
Features | 0 | 0 | 0 | 1 | 1 | 1 | 1 |
Ease of Use | 0 | 0 | 0 | 5 | 0 | 1 | 1 |
Safety | 0 | 3 | 1 | 1 | 1 | 1 | 1 |
Customer Support | 0 | 1 | 1 | 1 | 1 | 1 | 1 |
Opening an account with Truist Bank
Opening an Account
Before sending money to Truist Bank, you will need to create an account. Here’s a list of steps on how to get started with Truist Bank.
Visit the Truist Bank website
Go to the official Truist Bank website by typing www.truist.com into your web browser's address bar.
Navigate to the account opening section
On the homepage, look for the option that says “Open an account” or “Bank accounts.” Click on it to proceed.
Choose the type of account you want to open
Truist Bank offers various account types, including checking accounts, savings accounts, and more. Select the type of account that best fits your needs.
Click on Apply now or Get started
After selecting your desired account type, click on the button that initiates the application process.
Fill out the online application form
Enter your personal information as requested. This typically includes your name, address, Social Security number, date of birth, and contact information.
Provide identification and verification documents
You may need to upload or provide details from identification documents such as a driver’s license or passport. Have these documents ready.
Review and agree to the terms and conditions
Carefully read through the terms and conditions of the account. You will need to agree to these terms to proceed.
Submit your application
Once you have filled out all required fields and reviewed the terms, submit your application for review.
Verify your identity
Truist Bank may require additional verification steps. Follow any instructions sent to you via email or text to complete this process.
Wait for confirmation
After submitting your application and completing any required steps, you will receive a confirmation that your account is being processed. This may take a few business days.
Receive account details
Once your application is approved, you will receive your account details and can begin using your new account.
Making international transfers
International transfer requirements & details
To make an international wire transfer with Truist, you’ll need the following details:
Recipient’s full name: The full legal name of the person or organization receiving the funds.
Recipient’s address: The recipient’s complete address, including country.
Recipient’s bank name and address: The name and physical address of the recipient's bank.
Recipient’s bank account number or IBAN: The recipient’s bank account number, or an International Bank Account Number (IBAN) if required.
Recipient’s SWIFT/BIC code: The SWIFT or Bank Identifier Code (BIC) of the recipient’s bank, which identifies the bank internationally.
Currency of transfer: The currency in which the funds will be sent.
Amount to transfer: The amount of money you wish to send.
Your account details: Your bank account number and any necessary details required by your bank for processing the transfer.
Truist Bank’s swift code is SNTRUS3A
Making wire transfers
Once you have everything you need, to make an international wire transfer with Truist Bank, follow these steps:
Log in to your online banking account
Visit the Truist Bank website and log in with your credentials. If you don’t have online access, you may need to set up your account or visit a branch for assistance.
Navigate to the wire transfer section
Once logged in, go to the “Transfers” or “Wire Transfers” section. This is usually found in the main menu or under the “Payments” tab.
Select international wire transfer
Choose the option for international wire transfers. This will guide you through the specific process for sending funds abroad.
Enter recipient details
Provide the recipient’s name, address, and banking information, including their international bank account number (IBAN) or account number, and the bank’s SWIFT/BIC code.
Enter transfer details
Input the amount of money you wish to send and the currency. Be sure to double-check the exchange rates and any fees associated with the transfer.
Review and confirm
Check all the details of your transfer carefully. Verify that the recipient’s information and the transfer amount are correct.
Authorize the transfer
Complete the process by authorizing the transfer using the method provided by Truist Bank, such as a security code or multi-factor authentication.
Save or print the confirmation
After authorization, save or print the confirmation receipt for your records. This will provide proof of the transaction and any reference numbers associated with it.
Track your transfer
Keep track of the transfer status through your online banking account or contact Truist Bank for updates if necessary.
Use Wise to send money from your Truist Bank account
It may be simpler to fund your transfer with your Truist Bank account, but use a transfer provider like Wise to send your money overseas.
Register for a Wise account
Signing up only takes a few minutes. You’ll need to take a photo of your ID so they can verify you. If you have any issues setting up your account, you can contact customer services using the contact information in our Wise review.
Add the details of your transfer
Select ‘Send’, choose ‘Send from your bank’, and enter your recipient’s details. You’ll also need to confirm your Truist Bank account details.
Review the received amount
Wise will show you exactly how much your recipient will get, and how much the transfer will cost. If you’re happy with this, continue.
Send the money
Proceed with the transfer. Your money will be taken from your Truist Bank account and sent to your recipient.
Receive international transfers
To receive an international wire transfer to your Truist Bank account, you’ll need to provide the following information to the sender.
Your ABA, RTN, or SWIFT code
For domestic wire transfers, you’ll need to supply the Wire Routing Transit Number (your ABA or RTN): 061000104.
Double-check your routing number which may vary (after the merger).
For international wire transfers, you’ll need to supply your SWIFT code or BIC: SNTRUS3A
The bank name and address
Truist Bank's address for international wire transfers is 214 North Tryon Street, Charlotte.
Your account number, name, and address
You’ll need to supply your complete Truist Bank account number, the name on your account, and the complete address of your account as it appears on your bank account.
How Truist Bank compares to money transfer services
As we’ve established already, Truist Bank is not the best way to send money abroad.
Choosing an alternative transfer provider will save you significant sums of money, especially if you’re making large transfers. Here are a few alternatives we’d recommend:
For example, companies like XE and Wise are top-tier examples of services that offer the best value.
They match the mid-market rate for currency conversions and offer some of the lowest rates in the money transfer industry.
Other Alternatives
Alternatively, consider using one of these neobanks for international transfers.
Truist Bank: Is it good for transfers abroad?
Truist Bank is a good bank for day-to-day transfers, but is significantly more expensive than an average bank, and even more expensive than a money transfer provider when it comes to international transfers.
If you already have an account, we’d recommend using it to make an international transfer through Wise. It is quick, simple and will save you a lot of money.
Alternatively, use our form below to get the best exchange rate deals for your needs.
Find the best rates for your transfer
A bit more about Truist Bank
Can I open a Truist Bank account in any country?
Although Truist Bank is located in the US, if you are a US citizen you should be able to open an account from abroad (given you have your US details).
If you’re a foreigner, it might be a bit more difficult but not impossible.
You will need to contact the bank directly and provide additional documents during the registration process.
Can I use a Truist debit card when traveling abroad?
Yes, you can use a Truist debit card when traveling abroad. Truist debit cards are equipped with EMV chip technology, which makes them widely accepted at merchants and ATMs globally.
However, consider the following when using your Truist debit card abroad:
Foreign transaction fees: Be aware that using your debit card abroad may incur foreign transaction fees. Truist typically charges a fee for transactions made in foreign currencies or processed outside the United States.
ATM access: You can withdraw local currency from ATMs worldwide using your Truist debit card. Remember that additional ATM fees might apply, both from Truist and the local ATM provider.
Help & FAQ
Get answers to the most common questions asked when sending money abroad. Covers costs, fees and the best way to compare.
More Banks
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Bank of America
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Chase Bank
Here’s a quick overview of Chase and how it compares to an average money transfer provider.
Wells Fargo
Here’s an overview of Wells Fargo’s international transfers, and how they compare to money transfer companies.
Truist Bank user feedback
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