Western Union vs Wise

Yasmin Purnell

Author: Yasmin Purnell

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Table of Contents

The main difference between Western Union and Wise is that Wise offers money transfers at the mid-market rate while Western Union charges a margin above the mid-market rate for any given currency pair.

When you’re sending money abroad, using a money transfer service is often the most cost-effective way to send your money abroad, not to mention with far faster transfer times than traditional international bank transfers. However, with so many providers on the market, how do you choose the right one for you? In this head-to-head comparison, we’re taking an in-depth look at two money transfer giants, Wise vs Western Union, to help you decide which service is most suited to your needs.

Wise
9.2 Expert Rating
Western Union
6.5 Expert Rating
Wise
Fees & Rates
9.4
Transfer Speed
9.0
Safety & Trust
9.2
Product Offering
8.8
Transfer Limits
9.5
Ease of Use
10.0
Customer Feedback
8.5
9.2 Overall
Western Union
Fees & Rates
7.5
Transfer Speed
7.0
Safety & Trust
9.0
Product Offering
9.5
Transfer Limits
8.0
Ease of Use
7.2
Customer Feedback
8.2
8.1 Overall

Between Wise vs Western Union, it's safe to say that Wise is almost always going to provide a more affordable option.

Western Union has a complex fee structure with high exchange rate markups (sometimes even matching that of banks), whilst Wise has fast transfer times, no exchange rate markup, and a transparent fee structure.

The only aspect in which Western Union really has the edge on Wise is its wide-reaching agent locations, making cash pickups possible in hundreds of countries - something Wise is unable to offer.

Wise
9.2
Fees
0.1% - 2.6%
Exchange Rate Markup
0%
Transfer Speed
Minutes - 24 hours
Visit

"Over 15 million customers use Wise, mostly for their excellent mobile app, transparent fee structure & use of mid-market rates. Now increasingly used for larger transfers."

Which brand has lower fees?

Wise

Wise makes a point of being very transparent about its fees and will give you a breakdown of the fee you can expect to pay immediately upon using their currency tool.

The exact fees you will be charged will vary depending on:

  • The amount you are sending (the larger your transaction, the higher the fee)

  • Your payment method

  • Where are you sending the money from (fees may increase if you are sending money from other countries).

  • Whether you opt for a fast transfer (higher fees) or a low-cost transfer (potentially longer transfer times).

The company’s fees are made up of a small percentage of the transfer amount, hence higher fees for larger transfers, plus a small fixed fee which can vary depending on whether you opt for a fast or a low-cost transfer, as well as the variables above.

Here are a few examples of live fees from Wise for various amounts when sending money from the EU.

GBP
Currency pairWise feesReceive amount
GBP / AUD£2.28$946.88
GBP / BDT£5.35৳80,450.37
GBP / CAD£2.46$934.03
GBP / EUR£2.23€576.79
GBP / INR£2.93₹62,330.09
GBP / MAD£12.84MAD 6,033.92
GBP / PHP£3.63₱40,271.44
GBP / PKR£3.74Rs 182,762.14
GBP / THB£4.70฿21,756.20
GBP / USD£2.87$658.20
GBP / ZAR£4.86R 10,784.25
Last updated at 6/23/2026
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Western Union

Western Union also charges transfer fees that will vary depending on:

  • The country you are sending to

  • The size of the transfers

  • Your transfer payment method

  • Payout method

  • Whether you’re sending money online or with an agent

To give you an indication, organising a cash pickup will be more expensive than doing a direct-to-bank transfer while paying for your transfer with a debit or credit card will be most expensive (but quicker) than a bank transfer. Western Union also has a tool on their website that will show you the fees you should expect to pay for your specific transfer.

And here are the same examples for Western Union.

GBP
Currency pairWestern Union feesReceive amount
GBP / AUD£0.00$930.21
GBP / BDT£0.00৳82,264.00
GBP / CAD£0.00$933.20
GBP / EUR£0.00€575.67
GBP / INR£0.00₹64,062.00
GBP / MAD£0.00MAD 6,253.69
GBP / PHP£0.00₱41,790.79
GBP / PKR£0.00Rs 185,142.09
GBP / THB£0.00฿22,062.61
GBP / USD£0.00$649.36
GBP / ZAR£0.00R 11,012.25
Last updated at 6/23/2026
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✅ Verdict: Fees are variable, but Wise takes the edge

Between Wise vs Western Union, the exact fees you can expect to pay will vary depending on a number of factors, it's difficult to label one provider or the other as the most affordable overall - however, from the examples we've run through, Wise does have slightly lower fees. Taking into account the fact that Western Union add a margin onto the exchange rate (discussed below), Wise is almost certainly the more affordable option.

Which brand offers better exchange rates?

Wise

Wise really stands out as a money transfer provider because they offer money transfers at the mid-market rate.

The provider adds no markup on the exchange rate when transferring your money, so you would be hard pushed to find a better rate.

Similar to the fees, here are a few examples of the live exchange rates from Wise based on different pairs and transfer amounts.

GBP
Currency pairWise exchange ratesReceive amount
GBP / AUD1.9024$946.88
GBP / BDT162.6410৳80,450.37
GBP / CAD1.8773$934.03
GBP / EUR1.1587€576.79
GBP / INR125.3950₹62,330.09
GBP / MAD12.3859MAD 6,033.92
GBP / PHP81.1319₱40,271.44
GBP / PKR368.2790Rs 182,762.14
GBP / THB43.9253฿21,756.20
GBP / USD1.3240$658.20
GBP / ZAR21.7802R 10,784.25
Last updated at 6/23/2026
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Western Union

Western Union charges a margin above the mid-market rate for any given currency pair, although the exact rates charged is, again, dependent on several factors:

  • The type of transfer (online transfer tend to have higher rates than agent transfers)

  • Payout method (cash pickups will have a lower interest rate compared to, say, bank transfers)

  • The amount transferred (larger sums will have higher rates than smaller transfers)

  • The destination you are sending to

Here's how Western Union rates compare to Wise for the same transfer.

GBP
Currency pairWestern Union exchange ratesReceive amount
GBP / AUD1.8604$930.21
GBP / BDT164.5268৳82,264.00
GBP / CAD1.8663$933.20
GBP / EUR1.1513€575.67
GBP / INR128.1235₹64,062.00
GBP / MAD12.5074MAD 6,253.69
GBP / PHP83.5816₱41,790.79
GBP / PKR370.2842Rs 185,142.09
GBP / THB44.1252฿22,062.61
GBP / USD1.2987$649.36
GBP / ZAR22.0245R 11,012.25
Last updated at 6/23/2026
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✅ Verdict: Wise offers one of the best exchange rates you’ll find

When it comes to comparing money transfer providers purely based on exchange rates, it’s hard to beat Wise. The company’s commitment to providing international transfers at the mid-market rate is something you won’t often see elsewhere, and Western Union’s markup can’t compete.

Which brand covers more locations?

Wise

Wise supports transfers to 59 countries, including the vast majority of Europe, the United States, India, Brazil, Australia, and Canada. The provider also invites users to vote to any currencies or countries that currently aren’t supported

Western Union

Western Union supports over 200 countries for international money transfers in over 130 currencies. The company boasts hundreds of thousands of agent locations worldwide, so is a popular choice for less frequently travelled currency corridors.

✅ Verdict: Western Union supports money transfers for hundreds of countries

Unsurprisingly, Western Union’s position as one of the longest-running money transfer providers puts it in good stead in terms of disbursing network, with thousands of agent locations in over 200 countries worldwide.

Which has faster transfer times?

Wise

Wise states that its transfers will typically take no longer than 2 business days to be processed and that even 2 business days is rare.

It also provides the option to choose between either ‘fast and easy’ transfers and ‘low-cost’ transfers, so that users can choose whether time or cost is their main priority.

Western Union

Western Union can offer transfers that are processed within minutes, or within a couple of days, depending on the structure of your transfer.

For example, if you arrange a cash pickup or a mobile wallet transfer with Western Union, your transfer will typically arrive in minutes. Option for a bank deposit as your payout method, however, can take closer to two days.

Equally, your payment method can affect your transfer time. Paying on a debit or credit card will typically be faster than a bank transfer, for example. Finally, your destination can impact your transfer time.

✅ Verdict: It's a tie

Between Western Union vs Wise, both of these providers can offer transfers that take minutes, or days, depending on the type of transfer you are sending. That’s why it’s always best to compare a couple of providers for your specific money transfer requirements to get a better insight into exactly how long your transfer is likely to take.

Which brand offers more transfer & payment options?

Wise

Wise accepts credit or debit cards, online bank transfers, Apple and Google Pay, POLi, and direct bank debits (ACH) as payment methods, with bank transfers being the most commonly used form of payout to recipients.

It should be noted that the company does not accept cash or cheque payments for any currency, and does not provide cash pickups.

Western Union

Western Union accepts payment via credit or debit cards, instant bank transfers, bank transfer via the FPS, and cash payments at an agent location.

It provides three main types of transfers:

✅ Verdict: Western Union offers more payout options

If getting your money to your recipient in cash is a priority, Western Union offers this service as well as the option to deposit money into mobile wallets. Wise, on the other hand, has a bigger focus on digital transactions and does not offer cash payouts as an option.

What do users have to say about each brand?

Wise

Wise has over 260,000 reviews on Trustpilot and a total ‘Excellent’ rating of 4.3 out of 5.

Users are most commonly positive about:

  • The platform’s ease of use

  • Faster transfers

  • Affordability

In terms of negative reviews, some users dislike the digital focus which limits the ability to talk with a customer service agent directly. Likewise, another negative point is that the company's competitive fees only go up to a certain point: for large transactions, other providers tend to offer more competitive rates.

Western Union

Western Union has over 17,000 reviews on Trustpilot and an overall ‘Average’ score of 3.3 out of 5.

Positive reviews discuss these points in particular:

  • Good customer service

  • An easy, seamless transaction

  • The usefulness of having physical agent locations

Amongst the negative reviews, however, customers reported issues with their money being received by the recipient, slow transfer times, and expensive exchange rates. Elsewhere online, the provider is generally well-regarded as a reputable money transfer service but in many areas, unable to keep out with the competitive rates and smooth digital experience many of the newer money transfer providers (Wise included) can offer.

✅ Verdict: Wise has far more positive reviews to back up its service

Comparing Wise vs Western Union, Wise has over 8 million users and tens of thousands of positive reviews to back up its excellent rates, convenient service, and fast transfer times. While Western Union has been around a long time and has many loyal customers, it doesn’t fare well in terms of reviews in comparison.

What brand offers a better ease of use, accessibility & security?

Wise

Wise supports 12 languages on its website, including English, Spanish, German, Portuguese, Romanian, Japanese, Polish, Russian, Italian, Hungarian, French, and Turkish.

For customer support, the platform does provide assistance via live chat, email, and phone, although some users find these options difficult to access on the platform. The app is extremely user-friendly and easy to use for making transfers on the go.

In terms of security, Wise has a 2-factor authentication system that sends the user a code to verify a transaction before proceeding. The provider won’t always require additional documents from you to verify your account, but in the cases where they do (for example, if you are sending large sums), you may be asked for a photo ID, proof of address, or a photo of you holding your ID. (This list is for information purposes only and is not meant to be a comprehensive list of all of the items that Wise may request to verify identity. Eligibility is subject to identity verification.)

Western Union

The Western Union website supports hundreds of different languages for people sending money all around the world. In terms of customer support, many customers like having a physical agent location to visit for support with transfers, although the website does also have the option to email or call customer services.

The provider does have an app to allow you to initiate transfers 24/7, and that’s available on both iOS and Android, and receives overwhelmingly positive reviews for its ease of use and user-friendly functionality.

The company will take you through several steps to verify your identity when you first register on the site. For this reason, it’s a good idea to get your account set up and verified before you need to make your transfer to avoid delays. As part of it’s security measures, Western Union has implemented Software Composition Analysis (SCA). This is a customer authentication security layer applied to both payment booking and account access and manipulation. It is part of the two-factor authentication (2FA) security protocol.

✅ Verdict: It's a tie

Between Western Union vs Wise, both are trusted, well-respected money transfer providers with multiple security measures in place to keep your money safe.

Additional features you might be interested in

Wise

As well as international money transfers, Wise has expanded to offer a multi-currency account to their users.

The account enables users to be paid in over 50 currencies, avoiding unfair exchange rates and fees from local banks, and also comes with its own debit Mastercard which has fee-free ATM withdrawals up to £200. Don't forget though, independent ATM networks may charge their own fees.

Western Union

The main feature that makes the provider an appealing choice for many customers is their thousands of agent locations enabling easy cash pickups when sending your money abroad.

If you want your recipient to receive your transfer in cash, Western Union is a good option.

Sending various amounts with Wise vs Western Union

To give you a feel of what it is like to send money using Western Union vs Wise, we'll consider the following scenarios when making various transfers.

AmountAmount
Last updated at 06/23/2026
GBP USD
Mid Market Rate £1 = $1.3239£1 = $1.3239£1 = $1.3239
Transfer Amount £1,000£10,000£100,000
1
Wise
2
Western Union
1
Wise
2
Western Union
1
Wise
2
Western Union
Wise
$1,317.62
1.3238
0.01%
Bank transfer
£4.67
Western Union
$1,298.99
1.2990
1.90%
Debit card
£0.00
Wise
$13,190.58
1.3239
0.00%
Bank transfer
£36.95
Western Union
-
-
-
-
-
Wise
$132,010.36
1.3238
0.01%
Bank transfer
£279.23
Western Union
-
-
-
-
-
EUR USD
Mid Market Rate €1 = $1.1423€1 = $1.1425€1 = $1.1424
Transfer Amount €1,000€10,000€100,000
1
Wise
2
Western Union
1
Wise
2
Western Union
1
Wise
2
Western Union
Wise
$1,135.21
1.1423
0.00%
Bank transfer
€6.21
Western Union
$1,128.06
1.1281
1.25%
Debit card
€0.00
Wise
$11,367.82
1.1423
0.02%
Bank transfer
€48.31
Western Union
-
-
-
-
-
Wise
$113,792.21
1.1424
0.00%
Bank transfer
€391.97
Western Union
-
-
-
-
-
EUR GBP
Mid Market Rate €1 = £0.8627€1 = £0.863€1 = £0.8628
Transfer Amount €1,000€10,000€100,000
1
Western Union
2
Wise
1
Wise
2
Western Union
1
Wise
2
Western Union
Western Union
£866.12
0.8661
-0.39%
Debit card
€0.00
Wise
£857.68
0.8627
0.00%
Bank transfer
€5.76
Wise
£8,587.43
0.8629
0.01%
Bank transfer
€48.75
Western Union
-
-
-
-
-
Wise
£85,933.72
0.8628
0.00%
Bank transfer
€401.34
Western Union
-
-
-
-
-

✅ Verdict: Wise has better fees and transfer times, but Western Union has more options

For these Western Union vs Wise case studies, we can see that the costs associated with each amount are lower when sending with Wise, and it is possible to complete within minutes compared to several working days with Western Union.

However, the cash pickup option Western Union provides for smaller sums may be a big appeal for some, so this is worth keeping in mind.

Wise vs Western Union - which is better?

Overall, our top pick out of these two is Wise - but if sending your money to your recipient in cash is a must for you, this isn't an option with Wise.

Both of these providers are well-known and well-respected names in the money transfer space for good reason. They offer a secure service and provide a more cost-effective way to send money abroad than most traditional banks.

However, when we compare the two, they're differences are clear. Western Union is most appealing for it's thousands of agent locations across the world, making cash pickups easy and accessible for millions of people. However, its rates are not competitive when compared to Wise, who offer a faster service, more user-friendly platform, and at a fraction of this price.

Wise
9.2
Fees
0.1% - 2.6%
Exchange Rate Markup
0%
Transfer Speed
Minutes - 24 hours
Visit

"Over 15 million customers use Wise, mostly for their excellent mobile app, transparent fee structure & use of mid-market rates. Now increasingly used for larger transfers."

FAQs

What is better than Wise?

Wise is an industry-leading money transfer company, but Currencies Direct is better than Wise if you are looking for business transfers. They offer customizable money transfer options such as forward contracts and stop contracts. This enables businesses to optimize the FX rates when transferring funds internationally.

Wise does not offer one of the biggest networks of countries for sending money. A better service for worldwide coverage is WorldRemit, which offers over 150 countries in its network. Therefore, you are not limited when your international money transfer needs to change over time.

Can you use more than one money transfer company?

You are allowed to use more than one money transfer company. This is beneficial because you can access better deals by comparing the rates of various companies for the transfer you want to make. For example, one company might be better for domestic transfers, while another offers the best currency conversion rates for international ones. Therefore, you get the best of both worlds.

Also, we recommend that you explore the user interfaces and customer service teams of several money transfer companies to find the best one. You can start by checking out TorFX, WorldRemit, VertoFX, and Xe.

Which is cheaper for international transfers, Wise or Western Union?

The fees that you pay vary for both Wise and Western Union. It depends on the payment method, payout method, countries between which money is sent, and the amount. However, we found that Wise edges out as the cheaper international money transfer company.

Additionally, Wise is transparent about the fees that they charge. This ensures that you can readily compare with other money transfer companies. Also, Wise matches the mid-market rate for many currency pairs so that you will get the best rate for currency conversions.

Do money transfer companies offer different deals?

One of its strengths is the choice of deals across the money transfer industry. This allows you to find the deal that provides the best value for the money transfer you are looking to make. In addition, some do not charge a fee, which includes options like Wise, TorFX, and Currencies Direct. In comparison, others do not charge a markup percentage for currency conversions. This means you will save significant sums of money over time.

Additionally, you can find promotional codes that offer free transfers for new customers. Finally, look for referral programs that reward customers who get their friends and family to join the money transfer company.

Who is safer, Wise or Western Union?

Wise is arguably the safer money transfer platform because they have an excellent reputation and are transparent. Therefore, customers know what to expect when using the money transfer company. In addition, you can take advantage of their 2-factor authentication, which is required when performing account-sensitive actions.

Western Union is no slouch in the security department either. They have an automated system for flagging questionable transfers for further inspection. However, scammers notoriously use the platform, which means it is not the safest money transfer provider.

How to use Wise for money transfers?

Start the money transfer process by creating a Wise account, which takes just a few minutes. Then, you can complete the registration process via a browser using a desktop device or the Wise mobile app on a smartphone. The app can be downloaded on the Google Play and App Store platforms.

Once you have an account, you need to navigate to the send money section of the user interface. You will be asked to choose the transfer method and the recipient details. You will readily see each transfer method's transfer time, FX rates, and fees. We recommend that you use balance transfers since they are processed instantly in most cases.

Once you are happy with the information's accuracy, confirm the transaction. You will be updated on the transaction progress via a notification system. The recipient will also receive notification messages, so there is no need to communicate manually.

Contributors

Yasmin Purnell
Author

Yasmin Purnell

Writer
Yasmin is an accomplished Content Writer and Editor for MoneyTransfers.com, who specializes specializing in personal finance, student life, and business topics. Her reputation as a financial authority is acknowledged by top publications such as BBC Worklife, Cash Matters, Yahoo Finance, and CEO Blog Nation, which have featured her as a trusted source. She is also the founder of The Wallet Moth, a popular blog focusing on money and lifestyle.